Turn retail chargebacks into evidence, recovery, and prevention.
Win the evidence. Understand the root cause. Prevent the next deduction. The Chargeback Intelligence Agent is built to assemble the documentation behind a retailer deduction, evaluate whether it’s valid, and prepare a response — with a person approving every case before it goes out.
The Records It Works With
PO
Purchase Order
856 / ASN
Advance Ship Notice
810
Invoice
820
Remittance Advice
How It Works
Evidence, investigation, recovery, intelligence, prevention.
01
Evidence
The agent gathers the PO, ASN, invoice, and remittance records tied to a chargeback, so nothing is missing when it's time to respond.
02
Investigation
It checks the deduction against retailer routing guides, contract terms, and prior history to determine whether it's valid or disputable.
03
Recovery
It prepares the dispute case — evidence package, reasoning, and recommended response — for a person to review and approve.
04
Intelligence
Patterns across chargebacks are surfaced, so recurring root causes become visible instead of getting re-investigated one at a time.
05
Prevention
Root-cause patterns feed back into upstream workflows, so the same deduction stops recurring.
Nothing Executes Without Approval
The agent prepares the case. A person decides whether to file it.
Every recommended dispute is reviewed and approved before it’s submitted. Approval thresholds, escalation rules, and the full audit trail are governed through Arbiter.
See It on Your Chargebacks
Request a Chargeback Agent demo.
Tell us about your chargeback volume and the retailers you work with, and we’ll walk you through how the agent applies to your operation.